Privacy Policy

At DUSTBYN - VAVA CARE Pvt Ltd, we respect your privacy and are committed to protecting the personal and sensitive information you share with us while using our mental counselling services.

1. Introduction

This Privacy Policy explains how DUSTBYN - VAVA CARE Pvt Ltd collects, uses, stores, and protects your personal data when you access our website, Book Your Sessions, and use our counselling services.

2. Services Covered Under This Policy

This policy applies to all online counselling services provided by DUSTBYN - VAVA CARE Pvt Ltd, including:

•   ✓   Separation Therap
•   ✓   Relationship and Intimacy Counselling
•   ✓   Depression And Anxiety Management
•   ✓   Anger Management
•   ✓   Grief and Trauma Management

Each service is offered at ₹199 for the first session through our online appointment booking system.

3. Information We Collect

We may collect the following personal information when you use our website:

•   ✓   Full Name
•   ✓   Contact Number
•   ✓   Email Address
•   ✓   Basic personal details required for counselling
•   ✓   Payment confirmation details (transaction ID, date, amount)

4. How We Collect Your Information

Your information is collected when you:

•   ✓   Fill out the Book Your Session Form
•   ✓   Complete payment through our online payment gateway
•   ✓   Contact us via website forms or support channels

5. Purpose of Data Collection

We collect your personal data to:

•   ✓   Confirm and manage counselling appointments
•   ✓   Communicate with you regarding your session
•   ✓   Provide counselling services
•   ✓   Improve service quality
•   ✓   Maintain secure records for operational purposes

6. Payment & Transaction Security

All payments are processed through secure third-party payment gateways.
DUSTBYN - VAVA CARE Pvt Ltd does not store your debit card, credit card, or UPI credentials on its servers

7. Confidentiality of Counselling Sessions

All counselling discussions and session-related information are treated as strictly confidential and are shared only with authorised DUSTBYN - VAVA CARE Pvt Ltd counsellors

8. Data Protection & Storage

We take appropriate technical and organisational measures to protect your personal data from:

•   ✓   Unauthorised access
•   ✓   Loss or misuse
•   ✓   Data breaches

9. Information Sharing Policy

DUSTBYN - VAVA CARE Pvt Ltd does not sell, trade, or rent your personal information to any third party.
Your data may only be shared if required by law or government authority.

10. Cookies & Website Tracking

Our website may use cookies to improve user experience and website performance. Cookies do not store sensitive personal information.

11. User Consent

By using our website and booking a counselling session, you consent to the collection and use of your personal information as described in this Privacy Policy

12. Updates to Privacy Policy

DUSTBYN - VAVA CARE Pvt Ltd reserves the right to modify this Privacy Policy at any time.
Updated versions will be published on our website.

13. Contact Information

If you have any questions regarding this Privacy Policy, you may contact DUSTBYN - VAVA CARE Pvt Ltd through the contact details available on our website.

Your privacy matters to us, and DUSTBYN - VAVA CARE Pvt Ltd is committed to ensuring your personal and emotional information remains safe and protected at all times.